Comparisons

A Bitrix24 alternative for project management: Syntra vs Bitrix24

Bitrix24 is a set of business tools with CRM, tasks with a Gantt chart, chat and Drive, while Syntra is a tool built specifically for project and portfolio management, with an AI assistant that answers across all projects. Important for companies in Ukraine: according to the Bitrix24 help centre and terms of use (October 2026), Bitrix24 cannot be purchased in Ukraine.1,2

as of October 2026 · Sources

Which one fits whom

Syntra fits if

  • you need a tool built specifically for projects and the portfolio: risks, planned vs actual budget, sprints, reports for the manager;
  • you want an AI assistant that answers across all projects with links to tasks and documents;
  • your company is in Ukraine, and a Ukrainian interface and platform data hosted in Ukraine matter to you;
  • you do not need CRM, telephony and websites in one system.

Bitrix24 fits if

  • you need CRM, tasks, chat, Drive and calendars in one service;3
  • you need a Gantt chart, time tracking and phone apps;4,5
  • you need a version for your own server (On-Premise);6
  • your company operates in a country where Bitrix24 is sold.1

Syntra and Bitrix24: feature comparison

CriterionSyntraBitrix24
Buying from UkraineYes: companies in Ukraine can sign up; Syntra is currently in closed beta, and new workspaces are reviewed by the team.7No: a Bitrix24 help article (updated October 12, 2026) lists Ukraine among the countries where Bitrix24 products cannot be purchased; the terms of use (October 13, 2026) do not include Ukraine in the territories of the service.1,2
AI assistantBuilt into every plan: answers across all projects with links to tasks and documents, writes status reports, creates tasks after you confirm. 100 to 12,000 AI requests a month depending on the plan.8,9CoPilot in the Feed, tasks, CRM and chat; some features are free, extended ones are on paid plans or use credits; “unlimited AI requests” on Standard, Professional and Enterprise of the Vibe+ line.10,11,12
AI in documentsPDF, DOCX and XLSX in a project and in the company library: answers name the file and the page (from the Starter plan).13,14Drive and collaborative document editing (from Standard); CoPilot for Drive is marked “soon”.12
Ukrainian interfaceYes, Ukrainian is the default language; the AI answers in Ukrainian.7The developer documentation has a code for the Ukrainian interface language (ua).15
Interface languages8: Ukrainian, English, German, French, Spanish, Dutch, Portuguese, Russian.7According to the “About” page, 16 languages; other official materials give 18 or 19.16,17
PricePer workspace, in EUR excluding VAT: Starter €49 (10 users), Business €149 (25), Enterprise €399 (50) per month; an extra user is €5 or €4.9Per organisation with a user limit; in euros on bitrix24.eu: Basic €69 a month (5 users), Standard €144 (50), Professional €289 (100), Enterprise €579 (250) on monthly billing; yearly billing is about 30% cheaper.3,18
Free planYes: up to 3 users, 5 projects, 100 AI requests a month, 100 MB.9Yes, 5 GB; official pages disagree on the number of users (1–2 on the plan card, no limit in the FAQ); some task features are locked after 100 tasks.3,19
Scrum sprintsYes, on Business and Enterprise: backlog, story points, working-day burndown, team velocity, reports.20Scrum with sprints, a backlog, burndown and velocity on Professional and Enterprise.12,21
Kanban boardA board of projects on every plan; a sprint task board on Business and Enterprise.14,20Yes: kanban, list, planner and task calendar on every plan.12
Portfolio and dashboardsYes: the portfolio by status, health and trends, a morning AI digest, PDF and Excel reports.22BI Builder based on Apache Superset, with a dataset on projects, from Standard.23,24
Team calendarYes, on Business and Enterprise: Outlook, Google, iCloud and iCal side by side, Find a time.25Shared calendars and sync with Google, iCloud and Office 365 on every plan; absence and working time tracking from Professional.12
TelegramIts own bot: notifications, the morning digest and questions to the AI (from Starter); voice messages on Enterprise.14,26The official Telegram connector is for chats with customers in Open Channels (CRM); the bot works only in private chats.27
Where data is storedPlatform data in Ukraine (Hosting Ukraine); the AI, e-mail and payment sub-processors in the USA, error monitoring in Germany.28AWS in the USA (Virginia) or the EU (Frankfurt) depending on the account’s domain zone; paying customers can ask for their data to be moved to the EU.29,30
Integrations, API, MCPJira, GitHub, Worksection and Creatio connectors, webhooks, REST API, OAuth 2.0 and MCP — on the Enterprise plan.31REST API and an MCP server only on plans of the Vibe+ line; webhooks for integrations within a single account.32,33,34
Gantt chartNo.Yes, with task dependencies.4
Time trackingNo.Time tracking on tasks: manual from Standard, full from Professional; not available on Free.12,19
PhoneA web app that installs on the phone, and a Telegram bot.7Apps for iOS, Android and Huawei AppGallery.5

Facts about other products come from their official pages (the numbers link to the sources); facts about Syntra come from its own pages. Prices are shown as the vendor shows them, without currency conversion.

When Bitrix24 is the better choice

Bitrix24 is the better choice if you need one system for sales and work: CRM, tasks with a Gantt chart, chat, Drive and calendars.3,4 It has phone apps, working time tracking on the higher plans and a version for your own server.5,6

But for a company in Ukraine the deciding question is availability: by its own terms, Bitrix24 is not currently sold in Ukraine.1 Syntra will not replace a CRM and telephony, but it runs projects, risks, documents and the portfolio with an AI assistant.

Switching from Bitrix24

Bitrix24 exports tasks to .xls without comments,35 and CRM records to CSV.36 There is no ready-made import from Bitrix24 to Syntra: the list of projects can be loaded from Excel (each row becomes a project), and the tasks moved by hand, with the AI from a document or through the Syntra REST API on the Enterprise plan.

If Bitrix24 is mainly your CRM, Syntra will not replace sales and telephony. A sensible split: the CRM in a separate system, projects and the portfolio in Syntra.

Questions and answers

Can you buy Bitrix24 in Ukraine?

No: as of October 2026, a Bitrix24 help article lists Ukraine among the countries where Bitrix24 products cannot be purchased,1 and the bitrix24.com terms of use do not include Ukraine in the territories where the service is provided.2 Syntra is available to companies in Ukraine: the interface is in Ukrainian by default, and platform data is in Ukraine.

How is Syntra different from Bitrix24?

Bitrix24 is a set of business tools with CRM, tasks, chat and Drive,3 while Syntra focuses on projects: the portfolio, risks, budget, sprints, documents and an AI assistant that answers across all projects with links to the sources. Syntra has no CRM and no telephony.

Does Syntra have a Gantt chart like Bitrix24?

No, Syntra has no Gantt chart, while Bitrix24 has one, with task dependencies.4 In Syntra, timing is visible in deadlines, the team calendar, sprint burndown and the project completion forecast.

How much does Bitrix24 cost compared with Syntra?

Bitrix24 charges per organisation with a user limit: on bitrix24.eu, the Standard plan for 50 users costs €144 a month on monthly billing or €99 on yearly billing.18 Syntra Business costs €149 a month for 25 users and Enterprise €399 for 50, in euros excluding VAT.

Try Syntra on your own projects

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Sources (as of October 2026)

  1. Bitrix24: countries where Bitrix24 can be purchased — helpdesk.bitrix24.com/open/2638483
  2. Bitrix24: terms of use — www.bitrix24.com/terms
  3. Bitrix24: pricing — www.bitrix24.com/prices
  4. Bitrix24: Gantt chart — helpdesk.bitrix24.com/open/18144752
  5. Bitrix24: mobile app — www.bitrix24.com/apps/mobile-app.php
  6. Bitrix24: On-Premise — www.bitrix24.com/self-hosted
  7. Syntra: product summary (llms.txt) — syntra.tymko.tech/llms.txt
  8. Syntra: AI Engine — syntra.tymko.tech/features/en/ai-engine.html
  9. Syntra: pricing and billing — syntra.tymko.tech/features/en/billing.html
  10. Bitrix24: CoPilot — helpdesk.bitrix24.com/open/19318370
  11. Bitrix24: CoPilot tools and questions — www.bitrix24.com/tools/copilot-ai-powered-tools-for-business.php
  12. Bitrix24: cloud plan comparison — www.bitrix24.com/prices/compare_cloud_plans.php
  13. Syntra: documents — syntra.tymko.tech/features/en/documents.html
  14. Syntra: home page, pricing — syntra.tymko.tech/en
  15. Bitrix24: interface language codes (documentation) — apidocs.bitrix24.com/sdk/bx24-js-sdk/additional-functions/bx24-get-lang.html
  16. Bitrix24: about the company — www.bitrix24.com/about
  17. Bitrix24: article on global teams — www.bitrix24.com/articles/how-to-manage-a-global-company-without-losing-your-mind-the-ultimate-guide-to-global-operations-plat.php
  18. Bitrix24: pricing in euros (bitrix24.eu) — www.bitrix24.eu/prices
  19. Bitrix24: task limits on the free plan — helpdesk.bitrix24.com/open/25911331
  20. Syntra: sprints — syntra.tymko.tech/features/en/sprints.html
  21. Bitrix24: Scrum — helpdesk.bitrix24.com/open/25787711
  22. Syntra: analytics — syntra.tymko.tech/features/en/analytics.html
  23. Bitrix24: BI Builder — helpdesk.bitrix24.com/open/19176108
  24. Bitrix24: task and project data in BI Builder — helpdesk.bitrix24.com/open/23974300
  25. Syntra: team calendar — syntra.tymko.tech/features/en/calendar.html
  26. Syntra: notifications — syntra.tymko.tech/features/en/notifications.html
  27. Bitrix24: Telegram in Open Channels — helpdesk.bitrix24.com/open/17467872
  28. Syntra: sub-processors — syntra.tymko.tech/sub-processors
  29. Bitrix24: security — www.bitrix24.com/security
  30. Bitrix24: GDPR — www.bitrix24.com/gdpr
  31. Syntra: integrations — syntra.tymko.tech/features/en/integrations.html
  32. Bitrix24: access to the REST API — apidocs.bitrix24.com/first-steps/access-to-rest-api.html
  33. Bitrix24: external AI through MCP — helpdesk.bitrix24.com/open/25866707
  34. Bitrix24: webhooks — apidocs.bitrix24.com/local-integrations/local-webhooks.html
  35. Bitrix24: exporting tasks — helpdesk.bitrix24.com/open/26004483
  36. Bitrix24: data transfer — helpdesk.bitrix24.com/open/25825927
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